WALROSS AUDIO Epochen

SHIPPING TO THE USA – The Royal Mail has created a new PDDP (Postal Delivery Duties Paid) service, which will calculate exact costs at the moment we book your shipping. While we are happy to absorb some of the costs, if the cost of the pre-paid duty is significantly more than what you have paid when placing your order, we will be in touch to request the balance is covered by you.

If in doubt, get in touch and we can give you an accurate quote in advance.

Did you know?

We offer free 48-hour tracked UK delivery on all orders over £150! Order before 9pm for next-working-day dispatch.

We offer 30-day hassle-free returns so you can pick the item you want safe in the knowledge that if it's not for you, we'll take it back and refund your order.

International deliveries are subject to additional import duties and VAT at your local rate. These charges are payable to the courier at time of delivery. Calculate how much you will need to pay here.

Please note that some orders may take longer to be processed before shipping during the busiest periods of the year.

Customers hold the right to return a product for a full refund if I am notified within 30 days of delivery.

If a product is delivered in a defective or damaged condition, please contact me immediately with details of your order.

To be eligible for a return, the item must be in the same condition
that you received it. It must also be in the original packaging.

Please note, the cost of return delivery is to be paid by the customer. This will be reimbursed if the item is shown to be faulty.

To complete a return, I require a receipt or proof of purchase. Please do not send any items back to the manufacturer, and please do not send any items to me without contacting me first.

Once I have confirmed that I will process your return, please send the item to:

Boost Guitar Pedals (returns)
84 Wolf Lane 
Windsor 
Berkshire 
SL4 4YZ 
United Kingdom

Replacements and refunds

My first course of action for faulty items is to replace them like-for-like. If this is not possible, a full refund will be considered as an alternative.

If returned within the 30-day period, your refund will be processed and a credit will be applied to your credit card or original method of payment.

Shipping

The customer is responsible for paying return shipping costs. Shipping costs are non-refundable unless a product is proven to be damaged or faulty upon delivery.

It is recommended that items should be returned using a trackable shipping service in case the item goes missing en route.